Five Minutes in Healthcare is where I discuss current events with some of the industry's most influential leaders.

For the last eight years Marshall Shannon, director of imaging operations at Image Technology Consulting, has hosted a party for independent service engineers. The first time I attended I did not know what to expect and what I found surprised me.

In the room were easily 100 service engineers representing 40 different firms. Firms I thought were competitors.
To my surprise many of these firms had helped each other in many different ways. They had a common experience of long days away from home and working under pressure to repair a imaging device. They had delivered parts and tools sometimes driving many hours one way.

I was moved by the level of commitment and motivation of these engineers. The pride was not about technical skill or income it was about helping patients. The young child or mother or nervous families waiting to be scanned.

Marshall is the fellow who brought them all together, and in some cases, trained them.

This year I interviewed a few of the attendees and over the next few weeks I will be posting these interviews.

Where better to begin than with Marshall himself?


We hope you enjoy the conversation.

As always, please tell us what you think, and let us know who you would like to see interviewed next.

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