NEW YORK, N.Y. – Technology company Magical has created the first artificial intelligence (AI) agents to achieve human-level certifications for handling steps in the health care financial and system processes - from billing to hospital financial management, says its cofounder and CEO. The AI agents have earned two certifications from the Healthcare Financial Management Association (HFMA) - the Certified Revenue Cycle Representative (CRCR) and Business of Health Care, says Magical CEO and Cofounder Harpaul Sambhi. These certifications, traditionally held by humans, demonstrate a comprehensive understanding of the full financial and business cycles in health care. As a result, the AI agents can automate entire processes with zero human involvement, he says. “This is a game-changing, new level of AI that has unparalleled accuracy and autonomy in health care management systems,” says Sambhi. “If you are planning to automate one or more workflows in your revenue cycles, this kind of autonomy has never been achieved,” he says.

The Magical team created the agents with proprietary knowledge and real-life field experience. Magical’s AI agent scored an 89% on the CRCR assessment with almost an hour to spare, but humans only need a 70% to pass and take longer to finish, says Sambhi.

Magical uses an advanced AI that can read instructions, click on buttons, absorb information and make independent decisions just like a human. These “agentic AI” agents use reasoning models, real-time data retrievals and goal-based executions. They are more reliable than traditional automation, which uses a rule-based approach without reasoning or understanding and cannot understand nuance, says Sambhi.
These AI agents streamline workflows, reduce errors and improve financial outcomes, he says. Users can oversee the work by watching what the agents are doing live, checking its past work and making recommendations on optimizing or creating new workflows in non-technical language. “This gives health care teams the resources to focus on what really matters - patient care,” says Sambhi.


BIO
Magical CEO and cofounder Harpaul Sambhi’s first business, Careerify, achieved profitability in its second year and was acquired by LinkedIn in 2015. Careerify served more than 250,000 global users from Microsoft, Deloitte, Unilever, Activision Blizzard, SpaceX and more. Harpaul then joined LinkedIn, rebuilt Careerify, oversaw LinkedIn’s HCM initiative and led product development for LinkedIn’s partner ecosystem in the recruitment space. After LinkedIn was acquired by Microsoft, Sambhi joined Microsoft’s Dynamics product team to build a best-in-class human resources technology suite. Sambhi’s book “Social HR” analyzes social media’s impact on the human resources industry. He was also a Kellogg-Schulich School of Business lecturer. About Magical Founded in 2020, Magical’s platform automates any front- or back-office workflow with no human involvement required. These AI “employees” are fully autonomous and scalable with the ability to use logic and make intelligent decisions within each automation. Companies that use Magical include Aetna, WebPT, PayPal, IBM, Microsoft, Oracle, Amazon, Bayer, Nike and more. Magical employees include past leaders from Mozilla, Atlassian, LinkedIn, Microsoft, Shopify and Redfin.

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