SAN FRANCISCO, CA / ACCESSWIRE / January 14, 2025 / Ambience Healthcare, the leading AI platform for healthcare documentation, scribing, coding, CDI, and patient summaries, announced today a pilot study with St. Luke's Health System has resulted in a 25% reduction in clinician burnout and a nearly 23% increase in patient face time for clinicians.

St. Luke's Health System, headquartered in Boise, Idaho has more than 18,000 employees across eight medical centers and 370 clinics. Throughout much of the past year, clinicians at St. Luke's have utilized Ambience's AI platform, embedded directly inside of Epic's electronic health record, to automate routine tasks like documentation, coding and clinical documentation improvement, and patient summaries for clinicians.

Following a successful pilot across several clinical areas and departments, all St. Luke's clinicians will now have access to Ambience AI to support them before, during and after every visit with their patients.

"Our mission at St. Luke's is to improve the health of the people in the communities we serve," said Reid Stephan, vice president and chief information officer at St. Luke's. "With ambient AI technology, we can significantly remove the burden of administrative work from clinicians, allowing them to focus more on providing patients with best-in-class care."

Delivering impact across specialties and care settings

Ambience is already deployed at St. Luke's across 11 unique specialties, including Neurobehavioral Health, Family Medicine, Internal Medicine, Pediatrics, Adult Behavioral Health, Neurosurgery, Cardiology, Nephrology, Pediatric Nephrology, Pediatric Hematology Oncology, and Neurology.

Since launching the pilot with Ambience in early 2024, St. Luke's has seen significant improvements across a variety of key metrics through Epic's User Action Log, such as:

• 22.8% increase in patient face time
• 38.8% decrease in documentation time
• 40.2% decrease in documentation outside of working hours
• 30.3% decrease in hours to close encounters
• 25% decrease in severe clinician burnout

Within four weeks of kickoff, St. Luke's and Ambience launched Epic-integrated, specialty-specific modules that accounted for the specific needs of each service line, including organization-level customization that supported St. Luke's departmental goals.

The leader in health system-grade AI technology

Ambience's platform is built with robust security and compliance features, meeting industry standards such as HIPAA, SOC 2 Type I and II, and GDPR. Ambience also recently earned a 97.7/100 rating from KLAS Research in a Spotlight Emerging Solutions Report in the ambient AI category, underscoring its leadership in addressing healthcare administrative challenges.* In particular, the KLAS report highlights that Ambience's AI platform is "coding-aware," i.e., compliant from a coding and revenue cycle perspective.

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