These services empower patients to manage their health effectively from the comfort of their homes, resulting in a positive patient experience and a sense of control over their healthcare.

Generating cost savings for patients and providers
The impact of telehealth on healthcare costs is another significant benefit, especially in a system where financial efficiency is increasingly important. According to a systematic review of telepharmacy services, four of six studies indicated that telepharmacy was less costly than traditional pharmacy care due in part to reduced patient travel expenses and minimized productivity loss. This becomes even more critical in light of leading pharmacy chains closing their retail outlets and abandoning primary and virtual care.
Additionally, telepharmacy contributes to system-wide savings by decreasing the likelihood of medication errors, reducing emergency department visits and preventing hospital readmissions. For example, this model supports medication adherence, which is essential in preventing medication misuse, overuse or underuse—practices that contribute to unnecessary hospital visits and higher healthcare costs.

Supporting effective care management in chronic conditions
Effective chronic condition management is central to the U.S. healthcare system's shift toward value-based care and pharmacist-led telehealth services are a powerful tool in this area. Chronic conditions such as diabetes, hypertension and heart failure require continuous medication management and frequent monitoring. By integrating RPM, providers can ensure precise blood pressure control, significantly reducing cardiovascular risks and improving chronic disease management outcomes.

This virtual care solution gives patients access to tailored, consistent support from PCMs who can adjust medications as needed and offer immediate guidance on treatment-related issues. This continuous support helps prevent hospital readmissions, minimizes medication misuse and ultimately improves patient outcomes.

It is a patient-centric approach to care that proves especially effective in managing hypertension, significantly lowering both systolic and diastolic blood pressure for patients receiving regular remote monitoring and pharmacist support. Similarly, these services for antiretroviral therapy were shown to maintain high medication adherence and minimize complications from non-adherence.

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