Vizient and Qualtrics Announce Strategic Partnership to Develop Predictive Experience Metrics for Healthcare Performance
Press releases may be edited for formatting or style | September 18, 2024
IRVING, Texas and PROVO, Utah, Sept. 17, 2024 — Vizient, Inc. the nation’s largest healthcare performance improvement company, and Qualtrics, the leader and creator of the experience management category, today announced an innovative strategic partnership to employ experience metrics to transform the way healthcare organizations measure and improve performance. The partnership will help organizations more deeply understand relationships between quality, safety, and patient experiences.
This collaboration will move beyond traditional siloed measurement, combining key metrics and benchmarks Vizient and Qualtrics measure in order to drive meaningful improvements in patient outcomes and operational efficiency.
University of Utah Health, Memorial Hermann Health System, and Stanford Health Care—leaders in both clinical care and patient experience— participated in a pilot analysis for this groundbreaking initiative. The results of an initial analysis, presented this week at the Vizient Connections Summit, linked patient experience metrics such as clearer medical provider communication to important clinical outcomes, like emergency room visits, complications, and readmissions.
“Quality and patient experience are interrelated, but data is not easy to analyze at the patient level. By bringing quality, safety, and experience data together, we believe we can unlock the most impactful drivers of healthcare performance across multiple domains and the relationships between them,” said David Levine, MD, FACEP, Chief Medical Officer for Vizient. “This level of depth in insights has not been achieved in healthcare to date given siloed datasets and limited analytics.”
“The initial analysis confirms so much of what we all believe: that the perception of experience is significantly related to clinical outcomes,” said Dr. Adrienne Boissy, Chief Medical Officer, Qualtrics. “But the thoughtful rigor of this work and the near term potential to focus improvement efforts of hardworking teams, prioritize interventions, and demonstrate value in dollars and operational gains is even more compelling.”
A New Era of Healthcare Performance Measurement
Historically, healthcare organizations have relied on siloed, retrospective data to measure performance and patient satisfaction. This new partnership between Vizient and Qualtrics will introduce a dynamic, forward-looking approach, allowing healthcare organizations to proactively manage performance and address clinical challenges before they manifest in performance data and drive continuous improvement with dynamic, actionable metrics that evolve with changing patient expectations and clinical environments.
This collaboration will move beyond traditional siloed measurement, combining key metrics and benchmarks Vizient and Qualtrics measure in order to drive meaningful improvements in patient outcomes and operational efficiency.
University of Utah Health, Memorial Hermann Health System, and Stanford Health Care—leaders in both clinical care and patient experience— participated in a pilot analysis for this groundbreaking initiative. The results of an initial analysis, presented this week at the Vizient Connections Summit, linked patient experience metrics such as clearer medical provider communication to important clinical outcomes, like emergency room visits, complications, and readmissions.
“Quality and patient experience are interrelated, but data is not easy to analyze at the patient level. By bringing quality, safety, and experience data together, we believe we can unlock the most impactful drivers of healthcare performance across multiple domains and the relationships between them,” said David Levine, MD, FACEP, Chief Medical Officer for Vizient. “This level of depth in insights has not been achieved in healthcare to date given siloed datasets and limited analytics.”
“The initial analysis confirms so much of what we all believe: that the perception of experience is significantly related to clinical outcomes,” said Dr. Adrienne Boissy, Chief Medical Officer, Qualtrics. “But the thoughtful rigor of this work and the near term potential to focus improvement efforts of hardworking teams, prioritize interventions, and demonstrate value in dollars and operational gains is even more compelling.”
A New Era of Healthcare Performance Measurement
Historically, healthcare organizations have relied on siloed, retrospective data to measure performance and patient satisfaction. This new partnership between Vizient and Qualtrics will introduce a dynamic, forward-looking approach, allowing healthcare organizations to proactively manage performance and address clinical challenges before they manifest in performance data and drive continuous improvement with dynamic, actionable metrics that evolve with changing patient expectations and clinical environments.
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