Abridge, a company specializing in generative AI for clinical documentation, has expanded its partnership with Reid Health, a healthcare system serving approximately 280,000 people across Indiana and Ohio. The enterprise-wide agreement will make Abridge's AI-powered documentation tools available to all clinicians within the Reid Health system, following a successful six-month trial period with select clinicians.

Abridge's platform automates clinical documentation in real time, integrating directly into Epic's workflow to reduce the administrative burden on clinicians, enabling them to focus more on patient care and less on paperwork. Muhammad Siddiqui, Reid Health’s vice president and chief information officer, highlighted the impact of Abridge's technology on improving access to care. "The freed-up time has increased efficiency for the entire care team to where we've dropped responses to patient calls down to seconds," Siddiqui said. He emphasized that advanced AI technology can benefit not only large urban healthcare systems but also rural communities like those served by Reid Health.

Key outcomes from the initial deployment of Abridge at Reid Health include a 60% reduction in after-hours documentation time and an 86% decrease in the effort required to complete clinical notes.
“I’ve used Abridge in three different South Asian dialects, and they’re all seamless and perfect. I can practice the way I’m used to practicing because the product adapts to me and my needs,” said Dr. Annuradha Bhandari, a family medicine physician at Reid. “Very rarely is a healthcare solution actually designed for the way physicians deliver care, while being truly patient-centric.”

Founded in 2018, Abridge's platform supports over 14 languages and 50 specialties, aiming to improve clinical documentation efficiency while enhancing patient care. The company’s technology converts patient-clinician conversations into structured clinical notes in real time, with deep integration into electronic medical records.

Reid Health, based in Richmond, Indiana, operates a 189-bed hospital and 50 satellite locations, serving East-Central Indiana and West-Central Ohio.

The partnership with Reid Health is part of Abridge’s broader strategy to work with innovative health systems nationwide. The Pittsburgh-based company has also recently collaborated with major institutions like Mayo Clinic and UPMC, and secured $150 million in Series C financing earlier this year, including a strategic investment from NVIDIA.

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