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Gus Iversen, Editor in Chief | March 04, 2022
From the March 2022 issue of HealthCare Business News magazine
HCB News: Do you see the pandemic altering care delivery in any fundamental, long-term ways?
RL: A bright spot of the pandemic was the healthcare industry’s willingness to fund and deploy virtual care delivery. We knew telehealth was critical to providing access to care during the pandemic, but it’s clear this model is here to stay, and the benefits go well beyond what we anticipated. It’s now a core part of Phoenix Children’s healthcare delivery. This is especially meaningful for families in rural communities, where it can be challenging to stand up new programs. They can now more easily seek they care they need, from the comfort of their own home.
Virtual care is proving to be transformative for mental and behavioral health, as well. The pandemic has exacerbated the mental health emergency among children and teens, yet the nation is grappling with a critical shortage of pediatric mental health providers. The virtual model will help us close the gaps in care and may prove superior to the traditional model in many other ways, too. For example, last year we noted a 30% reduction in the no-show rate when we moved behavioral health visits from in-person to online.
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