Consumer tech has helped drive the adoption of telehealth, but can they last?

Consumer tech has helped drive the adoption of telehealth, but can they last?

August 04, 2020

Like many patients, I hope telemedicine is here to stay. Practices need to invest in remote and digital health management, with full-featured solutions replacing the impromptu products adopted for the pandemic. As some regulatory requirements – namely HIPAA – are likely to be reinstated soon, second generation tools are necessary to meet these requirements. I expect patient- and provider-centric solutions to gain more attention while first generation, billing-oriented systems, many originally implemented with funding from the PPACA, struggle to adapt to the change.

So, why are patient- and provider-centric solutions so important right now? It is my belief that the optimal healthcare system is accessible to all and lower costs for healthcare providers and patients are a large part of that. In the digital arena, a fully integrated medical services platform is the solution to achieving this. It’s fortified to withstand most digital healthcare needs, with space to expand to additional features. These include accountability via reliable physician reviews, efficiency with online appointment booking, HIPAA-compliant communications, and transparent pricing with digital pre-payments for medical services and medical record transfers. It’s not enough to just put stop-gap solutions in place, for long term success these solutions need to be secure, efficient, transparent, and integrated with billing systems.

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Our current system provides no transparency. There is no way for patients to see pricing and comparison shop for services before they are delivered. Costs and administrative expenses are bloated. And services are often skipped because of current pre-authorization and referral requirements, which add additional copays, time, and delays in necessary medical treatment. Change is the only way forward, and I hope that patients, providers, payers, regulators and remote health suppliers like myself can work together to create a more integrated health system that delivers what patients deserve.

About Alexi Alizadeh: Alexi Alizadeh is a health and hospitality entrepreneur and CEO of Adviise, an encrypted scheduling and telemedicine platform to streamline healthcare provider operations during and post our global pandemic, helping providers meet the growing demands for digital interaction without compromising the privacy and security of their patients. She speaks to the healthcare revolution posed by emerging patient and healthcare provider needs. She suggests a paradigm of three pillars to an optimized and secure digital experience that is both patient- and provider-centric.

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