In the medical world, it's tough to admit a mistake. Doctors and nurses may be overwhelmed with feelings of shame and guilt, and may have received little guidance or training in disclosing medical errors. Health care providers do not always possess these skills, and the environment is not always supportive of this path.

And yet, a number of the nation's hospital systems and private liability insurance companies have adopted a policy of robust disclosure that has resulted in greater patient trust and satisfaction and fewer malpractice suits.

If you and your staff are serious about reaping the benefits of sincere apology and genuine disclosure, you will want to attend the Joint Commission Resource's Seeing Your Way Clear to Apology and Disclosure, June 6-7, 2007, in Rosemont, Ill.
Conference attendees will learn:

*How effective apology and disclosure is linked to improved patient care, satisfaction and a reduction in litigation
*The five R's of Apology to ensure effective patient-centered communications, a commitment to professionalism and a culture of patient safety
*Tools, techniques and skills that should be used for effective disclosure
*Model programs and policies for effective management and cost reductions in medical malpractice claims
*Strategies for supporting hospital personnel involved in unanticipated outcomes

More information can be found by visiting the JCR website: Joint Commission Resources

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