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Sean Ruck, Contributing Editor | July 14, 2015
From the July 2015 issue of HealthCare Business News magazine
HCBN: What attracts staff to Magee-Womens Hospital?
MM: I think it’s the shared dedication to patients. Although we have a great reputation as a national academic hospital, while patients are here, they get the experience of a true community hospital feeling and that dedication from staff members across the board. We all come to work very focused on our patients and their families and their experience, with the same goals and dedication. That’s what makes us unique. We’re an academic, tertiary hospital that feels like a community hospital.
HCBN: Are there any special ways you engage patients?
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MM: We have a lot of ways we’re trying to reach out, whether it’s through consumer education we provide before they get here, or our Facebook page, or even our pregnancy app that we’ve been expanding. While patients are here, we do patient rounding. And some of the other things we talked about — including them in pathway development, advisory committees. Regarding the advisory committees, for example, for our NICU, we’ve had a parent advisory council as long as I can remember.
When we designed our new NICU, we asked them what they liked, what they didn’t like – if they could improve things for the family. Some of the families that are involved on the advisory committee have children that grew up and are teenagers now.
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