IMES (A division of Richardson Healthcare) is an unmatched source of high-quality products and cost-effective solutions for imaging service.
We support a global customer base with new replacement CT tubes, QA3-tested replacement parts, and certified CT equipmentâall backed by 24/7 technical support and hands-on service training.
Standard Warranty Terms:
Standard Return Policy:
Prior to shipping a return part to our corporate office, you must first request a return merchandise authorization (RMA) number by calling (704) 739-3597. Please write said number on outside of packaging to ensure speedy credit. If the quality seal has been broken please refer to Quality Seal policy, as listed, as a restocking fee may be applicable. No credit will be issued until the part has been received by IMES and has gone through our verification/testing procedure.
Years In Business: 15
Percentage Of Revenue That Parts Account For: 60%
Restocking Fee: 20%
Warehouse Size in Sq. Ft.: 24,000
Number of Parts Stocked: 10,000
- We offer only tested parts, ready-to-ship in pristine packaging. We are the only choice for Toshiba replacement parts, and stock all other OEMs as well.
IMES, a Division of Richardson Healthcare Gold Parts Vendor Testimonials
While I have a very extensive database, I have utilized the IMES services on a repeat basis due to the professional manner in which the projects are handled and the timeliness of completion. – VP Asset Management
My customers are very particular and have very strict conditions surrounding their environment. Your company has been able to maintain those high expectations. – Installation Project Manager
It helps to have a Partner like you in the business. I will continue to use you and your resources in the future because you continuously deliver credibility and professionalism. – Senior Account Executive
I have been in medical imaging for 19 years on the project management side of system removals, used installations and new installations, and I have dealt with many third-party removal companies over the years with disappointing results. But your attention to customer-specific requests and sales directives, as well as your continual punctuality, has been critical to the success of my company. – Senior Project Manager, Installation
We are so very thrilled to learn you are here in the Carolinas, just down the street from us. It is incredibly valuable to have a local company on our side. – Project Manager, Parts
After having worked with IMES on several occasions, we have found you and your colleagues to be a reliable and a trusted solution for our trade-in systems. – Imaging Manager
We had initially chosen another equipment dealer who could not fulfill their obligations at the last minute. When we called on IMES to consider a Siemens 64 slice CT that needed to be purchased and removed quickly for the Aquilion ONE installation, you came through for us. – CT Modality Manager
We were extremely satisfied with the de-installation crew’s degree of professionalism and punctuality—even the cleanliness of the room after the job was complete. I want to extend our appreciation to you for such a great job. It helps to have a Partner like you in the business! – Senior Account Executive
You have stepped up to the plate on numerous occasions to help us out. From providing quotes on short notice for equipment, to somehow finding value for our trade-in; it makes a huge difference when we need a little help and we know we can count on you. – Purchasing Manager
What a pleasure it is to work with someone of the IMES caliber. You bring integrity to each transaction—it is amazing to me that you stick to your agreements, even when it costs you personally and as a company, when others would cut and run. It is very comforting to know that you consider us a Partner. – Cardiac Modality Manager
Working with IMES, their bids are always competitive, and often the highest. They don’t low-bid initially, and I have total confidence that IMES is a trustworthy organization. – Asset Manager
I have never been treated any kinder by a company! Always prompt and always honest—got to love it. – Purchasing Manager
I really appreciate your help on this replacement part and your fast response. It is always a pleasure working with you guys. – Sales and Purchasing Agent
We got the Asteion S4, and we were pleasantly surprised to find that it was crated perfectly and the system looks very good. Thank you so much for such a nice unit! – International Client