30 Day Return Policy. Free Return. 30 Day Return Policy. Free Return. Return Policy At Kensington Medicals, we are committed to ensuring your satisfaction with our products. We understand that sometimes things can go wrong, and we want to make it right for you. Please read our return policy below to understand how we handle returns and refunds for products that have arrived damaged or Dead on Arrival (DOA).
Return Eligibility Damaged on Arrival (DOA): If your product is damaged upon arrival or is not functioning (DOA), you are eligible for a full refund, including the cost of the product and shipping. How to Initiate a Return Contact Us: Notify us within 30 days of receiving your product by contacting our customer service team at michaelbatten@hotmail.com or +44 7736319263. Please provide your order number and details about the issue. Return Authorization: Our team will issue a Return Merchandise Authorization (RMA) number and provide instructions on how to return the product. Return Shipping: Ship the product back to us using the carrier of your choice. Ensure that the product is securely packaged to prevent any additional damage during transit. Refund Process Shipping Costs: We will refund the shipping costs incurred when you first received the product. Additionally, we will cover the return shipping costs back to our facility. Product Refund: Once we receive the returned product and verify the issue, we will process a full refund for the cost of the product. This refund will be issued to your original payment method within 5-7 business days. No Questions Asked We trust our customers and aim to make the return process as hassle-free as possible. If you claim that the product is damaged or DOA, we will accept your return without any additional questions. Additional Information Processing Time: Please allow up to 14 business days for us to receive and process your return. We will notify you via email once your return has been processed and your refund has been issued. Contact Information: For any questions or concerns regarding our return policy, please contact us at michaelbatten@hotmail.com or +44 7736319263. Thank you for shopping with Kensington Medicals. We appreciate your business and are dedicated to providing you with the best possible service. Sincerely, Michael Batten Kensington Medicals Mobile: +44 (0)7736 319263 Office: WeChat: wxid_9a1x62ruecf322A Medical Equipment Consultancy Company
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