Please inspect immediately upon receipt and notify us within 24 hours if there has been damage to the item during shipment. Please retain all packaging for claims. Unused products in their original packaging may be returned within 7 days of purchase. Sterile packaged products may be returned for credit only if in the original, unopened package. Buyers pays return shipping costs unless return is required due to our error. Call or email for RMA to 614-389-1334.