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TOSHIBA AQUILION 4 error in XC 0xb2640000 DEV 0X0001002

Tags: CT, TOSHIBA

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SELMA ZAMORA

TOSHIBA AQUILION 4 error in XC 0xb2640000 DEV 0X0001002

June 07, 2018 09:41

Hello Everybody,

We have a Aquilion 4 installed. We changed the xray tube last year because it was broken. After and before that, the equipment has an error, error in XC 0xb2640000 DEV 0X0001002, we already replace the two SRU Tanks, it worked normally and after a couple of days it started to show again the same error.

The situation here is that the equipment does images, but sometimes it works normal and other times the operator has to shutdown and start again the system until it runs normally.

Which is your opinion?

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Tolga GULUMSER

re: TOSHIBA AQUILION 4 error in XC 0xb2640000 DEV 0X0001002

June 08, 2018 09:34

Hello Selma, could you please write xc detail status (3f3f3c... example) and after changing sru units, did you make a calibration of them? (Adaptation with xray tube)

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SelmaZamora

re: re: TOSHIBA AQUILION 4 error in XC 0xb2640000 DEV 0X0001002

June 10, 2018 09:16

Hello Tolga,

Yes. We did the calibration.

ERROR INF dump
SSADI STATUS
ss_state[0x0010] valid_bit[0x0 GTS STATUS]
mode [OR] exe [AD] error [0x000 Interlock slide [00] height [00] free&light[00] out2censor censMUDAT status [0x0000] GTS detail status detail error 4040404040404040404040404040404040400404040404040040404004040400404004 censor information 3030303430303030
DDmotor detail error 303030303030303030 MUDAT trouble channel 40404040 XC STATUS mode [OR] exec[SD] error [0x1a8XC DETAIL STATUS detail error 3f363f3f3f3f2f2f2f2f2f2

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Wang Zhixuan

re: TOSHIBA AQUILION 4 error in XC 0xb2640000 DEV 0X0001002

June 08, 2018 09:37

You said the 0xb2640000 DEV 0X0001002 wasn't the error log of XC, it should be 3F3F3F......Could you display the XC error log?

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SelmaZamora

re: re: TOSHIBA AQUILION 4 error in XC 0xb2640000 DEV 0X0001002

June 10, 2018 09:16

Yes.

ERROR INF dump
SSADI STATUS
ss_state[0x0010] valid_bit[0x0 GTS STATUS]
mode [OR] exe [AD] error [0x000 Interlock slide [00] height [00] free&light[00] out2censor censMUDAT status [0x0000] GTS detail status detail error 4040404040404040404040404040404040400404040404040040404004040400404004 censor information 3030303430303030
DDmotor detail error 303030303030303030 MUDAT trouble channel 40404040 XC STATUS mode [OR] exec[SD] error [0x1a8XC DETAIL STATUS detail error 3f363f3f3f3f2f2f2f2f2f2

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IMES

re: re: re: TOSHIBA AQUILION 4 error in XC 0xb2640000 DEV 0X0001002

June 11, 2018 04:10

Hi Selma, with that detail, we know your system is pointing to the SRU-L. You said you already replaced that tank, but there is likely an issue. Please call us at 704-739-3597 and we can help directly.

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IMES

re: TOSHIBA AQUILION 4 error in XC 0xb2640000 DEV 0X0001002

June 10, 2018 09:16

We would love to help with this. Are you able to click on the detail button to get the error details?
It is a 10 byte code under the XC DETAIL STATUS. Once we have the detail code, we can know the cause of the error, and go from there. 704-739-3597

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SelmaZamora

re: re: TOSHIBA AQUILION 4 error in XC 0xb2640000 DEV 0X0001002

June 12, 2018 03:23

Yes perfect... Let you know when we are in site

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Wang Zhixuan

re: TOSHIBA AQUILION 4 error in XC 0xb2640000 DEV 0X0001002

June 10, 2018 09:17

I sent message to you tomorrow, have you read it,if you need help please contact to my email 362689810@qq.com.

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SelmaZamora

re: re: TOSHIBA AQUILION 4 error in XC 0xb2640000 DEV 0X0001002

June 12, 2018 03:23

Thank you Wang. I already sent you an email

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