Nuance launches Omnichannel patient engagement virtual assistant platform to power healthcare's 'digital front door'

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Nuance launches Omnichannel patient engagement virtual assistant platform to power healthcare's 'digital front door'

Press releases may be edited for formatting or style | January 12, 2021 Artificial Intelligence
BURLINGTON, Mass., Jan. 11, 2021 /PRNewswire/ -- Nuance Communications, Inc. (NASDAQ: NUAN) today launched an AI-powered patient engagement virtual assistant platform to transform voice and digital experiences across the patient journey. Combining decades of healthcare expertise with award-winning intelligent engagement technology trusted by 85 percent of the Fortune 100 companies worldwide, the advanced platform integrates and extends the capabilities of the electronic health record (EHR), customer relationship management (CRM), and Patient Access Center systems to enable healthcare provider organizations to modernize their 'digital front door' and improve clinical care.

Patients are demanding the same conveniences from healthcare organizations that they enjoy from major consumer brands. A recent survey reveals that consumers are ready for digital changes such as telemedicine options (44%), digital forms and communication (41%), and touchless check-in (37%). What's more, 68% value a customized patient experience. In fact, a poor digital health experience caused more than a quarter of patients to change medical providers in 2020 — up 40 percent from 2019.

Leveraging the same conversational AI technology that leading consumer brands such as Albertsons, Best Buy, Humana, H&M, and Rakuten trust to drive their consumer experience and healthcare information technology leaders such Epic and Cerner use to power their provider facing virtual assistant solutions, Nuance's patient engagement platform now enables healthcare provider organizations to deliver world-class patient experiences.

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"Nuance's omnichannel patient engagement platform represents a new integrated philosophy for enabling healthcare's digital front door and a well-thought-out, well-implemented, and highly-practical solution for delivering an enhanced level of digital services to patients," said Stephanie Lahr, MD, chief information officer and chief medical information officer, Monument Health. "As Nuance has already demonstrated with its clinician-facing healthcare solutions, the company is now bringing its AI technology to bear to help solve the pressing challenges that healthcare organizations face with patient engagement – improving the overall patient experience and driving better clinical outcomes while at the same time enhancing the financial performance of the organization during these transformative times."

Nuance's new patient engagement platform provides an array of leading capabilities and business outcomes including:

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