Nuance and Microsoft integrate Dragon Ambient eXperience and Microsoft Teams for virtual telehealth consults

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Nuance and Microsoft integrate Dragon Ambient eXperience and Microsoft Teams for virtual telehealth consults

Press releases may be edited for formatting or style | September 15, 2020 Health IT Telemedicine
BURLINGTON, Mass., and REDMOND, Wash., Sept. 15, 2020 /PRNewswire/ -- Nuance Communications Inc. and Microsoft Corp. on Tuesday announced Nuance Dragon® Ambient eXperience™ (DAX™), an ambient clinical intelligence (ACI) solution, is now integrated into Microsoft Teams to broadly scale virtual consults aimed at increasing physician wellness and providing better patient health outcomes. As a Microsoft Cloud for Healthcare partner and part of a broader partnership between the two companies, the integration enables physicians to activate Nuance DAX from within their Microsoft Teams workflows, so they can focus on the patient while the AI securely captures the details of the virtual visit in context — creating clinical documentation that writes itself™.

Innovated by Nuance and Microsoft, the integration of Nuance DAX and Microsoft Teams for telehealth is part of the ongoing strategic partnership to accelerate the adoption of ACI solutions to improve healthcare experiences by reducing administrative workloads that lead to physician burnout. This telehealth workflow solution built on Microsoft Teams:

Synthesizes physician-patient conversations during virtual visits through Microsoft Teams, allowing physicians to remain focused on the patient instead of taking notes on the computer.


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Incorporates patient data securely with contextual information from the electronic health record (EHR) to auto-populate a complete and highly accurate clinical note for physicians to review directly within the patient's medical record. The physician always remains in control.
Research shows that the pandemic has accelerated virtual consults and expanded access to care, while physician burnout remains an important concern facing the healthcare industry today. Healthcare providers are rapidly scaling virtual health consults, with a reported 50- to 175-fold increase in telehealth patient volumes since the onset of the pandemic.1 This rapid step change in technology adoption suggests that now is the time for the healthcare industry to make improvements in information exchange, broadening access and integration of technology for improved access to care for better health outcomes and increased efficiencies in the healthcare system.

"The dramatic growth of telehealth represents a unique opportunity to use Nuance DAX ambient clinical intelligence technology to transform healthcare experiences and define what healthcare providers and consumers should expect from advanced digital health solutions," said Diana Nole, executive vice president, and general manager of healthcare, Nuance. "Our strategic partnership with Microsoft, which led to this rapid integration of Nuance DAX with Microsoft Teams for telehealth, illustrates the ongoing importance of combining our technologies, domain expertise and market reach to develop advanced cloud-based conversational AI solutions that keep the health of clinicians and patients front and center in healthcare delivery."

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