Beyond silver, gold and platinum: How OEM service is getting more customized
advertisement
Posição atual:
>
> This Story


Início de uma sessão ou Registo to rate this News Story
Forward Printable StoryPrint Comment
advertisement

 

advertisement

 

More Magazine Features

A look back at the remarkable career of Ed Sloan Sr. Celebrating the life and career of the original parts vendor

The value of ISOs in an era of personalization and consolidation The unique value proposition of high quality third-party service

What to look for in an OEM service contract Communication the unique needs of your facility is key to getting the right coverage

The road ahead for breast density awareness It's been a good year for advocacy, here's what happens next

OB/GYN ultrasound: is the field ready to adopt new technology in the market? What do new capabilities mean for creatures of habit?

See All Magazine Features  

Parts And Service Homepage

Key considerations for picking medical imaging parts and service providers There are pros and cons to every option

A look back at the remarkable career of Ed Sloan Sr. Celebrating the life and career of the original parts vendor

The future of service in a digital world Insights from Rob Reilly, vice president and general manager, U.S. and Canada service at GE Healthcare

Buyer beware: The time to negotiate a service contract is at the point of sale Plan your service strategy before making a deal

Cleaner data for better healthcare technology and facility management Personalization isn't just for medicine, it also matters in equipment maintenance

The value of ISOs in an era of personalization and consolidation The unique value proposition of high quality third-party service

The economics of medical equipment service Insights from the market analysts at MD Buyline

What to look for in an OEM service contract Communication the unique needs of your facility is key to getting the right coverage

Bayer sells MR endorectal coil product line to DxTx Medical Helps image prostate, colorectal, cervix and surrounding pelvic anatomy

Micro-X develops own carbon nanotube X-ray tube Second company in world to develop CNT-based X-ray tubes

GE Healthcare recently began offering
virtual reality goggles for
clinical engineering training.

Beyond silver, gold and platinum: How OEM service is getting more customized

por Lisa Chamoff , Contributing Reporter
From the August 2018 issue of DOTmed HealthCare Business News magazine

Precision medicine — physicians making decisions that are personalized to a patient based on their individual needs — is a huge buzzword in healthcare.

These days, OEMs are practicing what might be called precision service. They’re recognizing that there is a big difference between the service needs of a major health system versus a small community hospital, or even a local imaging center, and adjusting their offerings accordingly.

Story Continues Below Advertisement

THE (LEADER) IN MEDICAL IMAGING TECHNOLOGY SINCE 1982. SALES-SERVICE-REPAIR

Special-Pricing Available on Medical Displays, Patient Monitors, Recorders, Printers, Media, Ultrasound Machines, and Cameras.This includes Top Brands such as SONY, BARCO, NDS, NEC, LG, EDAN, EIZO, ELO, FSN, PANASONIC, MITSUBISHI, OLYMPUS, & WIDE.



Moving beyond medals
Kevin Chlopecki
“There is no longer a one-size-fits-all in service agreements,” said Kevin Chlopecki, vice president of service for Konica Minolta.

Like many OEMs, Konica Minolta has evolved over the last two years from providing only platinum, gold and silver level contracts to customizing agreements as needed to meet the facility’s budget and internal resource requirements.

“We are happy to modify service agreements where we share the work and share the risk,” Chlopecki said. “It’s a win-win.”

David Phillips, senior director of field marketing for Philips Healthcare, said the company continually addresses its customers’ evolving service needs.

David Phillips
“People make investments to develop self-support capabilities for their organizations based on their specific needs, so there is no 'one size fits all' service plan,” Phillips said. “We work closely with customers to customize solutions that meet their current and future service and budget needs around maintenance, parts, data and systems interfacing and integration, clinical and service engineer training, product security, equipment performance management and utilization.”

Some companies are getting more creative with their service offerings.

In the last few years, Canon Medical Systems has expanded its service portfolio to be more flexible based on customer demand. The company now has roughly a dozen service solutions available through its InTouch Flex Agreements — including full service, shared risk and preventive maintenance — and allows customers to move between one agreement model and another, paying more or less money based on their selection, without being locked in.
  Pages: 1 - 2 - 3 - 4 - ... >>

Parts And Service Homepage


You Must Be Logged In To Post A Comment