"The benefit to patients is becoming readily apparent. By reducing the documentation burden, we allow providers to focus on delivering the best care for their patients and enable stronger patient-provider relationships," Owens said.

The Nuance DAX solution revolutionizes physician-patient experiences by securely capturing and contextualizing physician-patient conversations during virtual and in-person exams with clinical documentation that writes itself™. After using Nuance DAX, 79 percent of physicians state that it has improved documentation quality and 70 percent of physicians have reported reductions in feelings of burnout and fatigue. Additionally, 83 percent of patients say their physician is more personable and conversational and 81 percent of patients say their physician is more focused during visits.

University of Michigan Health-West's adoption of Nuance DAX extends upon its previous success utilizing #1 Best in KLAS Dragon Medical One, Dragon Medical embedded in Epic Haiku and Canto, PowerMic Mobile and Epic NoteReader.


About University of Michigan Health-West (formerly Metro Health – University of Michigan Health):
As an affiliate of University of Michigan Health, the organization provides a world-class system of leading-edge healthcare services with its patient-centric, holistic approach. The 208-bed hospital anchors Metro Health Village in Wyoming, Michigan, serving more than 250,000 patients annually. More than 61,000 emergency patients are treated each year at the hospital, a Verified Level II Trauma Center. Primary and specialty care services are provided at 30 locations throughout West Michigan. More than 500 staff physicians provide state-of-the-art treatment for a full array of health needs, including for cancer, heart and vascular disease, stroke and trauma. As a certified Comprehensive Stroke Center and accredited Chest Pain Center, specialty services include neurosciences, pulmonology, gastroenterology, cardiology, endocrinology, OB/GYN, bariatrics, orthopedics and wound care. In 2021, University of Michigan Health-West was the only Grand Rapids area hospital included among the "101 Best and Brightest Companies to Work For" by the National Association of Business Resources. The hospital is committed to promoting health and wellness through the hospital's foundation, Live Healthy community outreach classes and educational programs.


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