by
Gus Iversen, Editor in Chief | February 18, 2020
From the January/February 2020 issue of HealthCare Business News magazine
HCB News: When it comes to imaging equipment service, what can the U.S. learn from Europe, and vice-versa?
BR: U.S. has a better mix between OEMs and independent companies regarding maintenance services. I strongly believe that the best solution for the clients is to be able to choose between different service providers. Following the trend of the last years commented on before, I believe Europe will soon achieve the U.S. ratio.
On the other hand, in Europe, the coexistence of a bigger portfolio of multiple OEM companies offers a wider range of solutions. This affects directly independent companies when services are needed.
In the U.S., companies tend to be highly specialized and this is directly related to the size of the U.S. market. Europe is made of smaller national markets. Their smaller sizes do not allow such specialization, therefore companies like APR Salud need to offer not just high-quality maintenance services, but also new and refurbished systems, turn-key system removals and installations, and even deploy IT solutions like PACS, post-processing or dose management software, with a partner approach.
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