In addition, we want to make sure that we help ensure work/life balance for our team. We recognize that employees have other interests and priorities outside of the office. Capstone strives to enhance our corporate culture ~ we want our employees to be proud to be part of the Capstone team.

HCB News: How have attitudes toward corporate culture evolved in the last few years?


KS: There are several changes taking place in most companies that have organically allowed corporate culture to evolve. Two that stand out:

Unemployment rates are low, making a lot of positions available, but with few people to fill them. It takes time, money and energy to onboard a new employee. Back in the day, if someone left a position, you had another person in line waiting to fill it immediately. We’re not in that place anymore. We are in a space where if we have employees that are doing their job and exceeding expectations, we want to make sure we are keeping them. An intentional focus on our employees and assuring they know they are a valued teammate is of extreme importance.

Secondly, many companies are taking on remote employees, and need a way that individuals can feel connected to their organization when they are not in the office every day. Being a company of 24 employees, roughly two-thirds are in the office at least once a week. The other third is not. Trying to find a way to have that connectivity and implement corporate culture has become an area that companies must address.

HCB News: From a business standpoint, how does nurturing a more positive and inclusive corporate culture impact the bottom line?

KS: I believe it touches everything we do as a company. Every conversation or phone call, anything we touch, we want it to come across as friendly, helpful and warm. That does not mean we have to agree on everything, but we do have to honor each other in knowing that we’re trying to work towards a common goal. It takes a village; however, everyone needs to know that their voice is heard.

HCB News: Capstone has 10 principles for its corporate culture. How were those created?

KS: Capstone Health Alliance President and CEO Tim Bugg and I attended a meeting where a facilitator discussed the importance of organizations’ focus on corporate culture. This sparked our interest. We then sat down with our leadership team to identify areas that are important to us in our company culture. We started with a huge list and narrowed to areas that really resonated with us. Our desire was to identify principles that we could really take throughout our culture overall. Once the Leadership Team narrowed the list, we shared with all employees during a team meeting to get more feedback and word smith. This led to the creation of This is Us.

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