o Changing/making an appointment (79%)
o Accessing test results (76%)
o Paying my bill (75%)
o Filling a prescription (74%)
“Patient preferences and age demographics will continue to increase the emphasis healthcare organizations place on digital customer experience,” Hughes said. “While digital experience may have a moderate impact on overall healthcare decisions made today, it is changing at an increasing rate. Providers, insurers and pharmacies taking heed of the trend will be best suited to fulfill patient expectations.”
NTT DATA Services is committed to improving value-based care by providing core technology infrastructure, application, business process and security services that create efficiencies across the healthcare ecosystem. The company delivers targeted segment solutions including patient engagement and customer relationship management, population health and analytics, healthcare cloud and infrastructure support, clinical and claims application expertise, as well as healthcare automation innovations, to more than 45 health systems, 50 health plans, 50 life sciences customers and 40,000 clinicians.
Research findings were based on online responses of 1,102 U.S. consumers during September 2017.
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, application, infrastructure and business process outsourcing services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 110,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.
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