For the second year in a row, DMS Health Technologies won Omega's NorthFace ScoreBoard Award for consistently exceeding customer expectations for mobile diagnostic imaging services, rentals and diagnostic imaging equipment service.

The 2009 award, shaped like Mount Everest and presented last month, recognizes the company's outstanding customer service.

"It's an honor for us to be recognized," said Christi Kukes, DMS Health Technologies director of corporate communications and marketing.

The award comes after a yearlong survey process, in which Omega Management Group Corp. polled about 500 DMS Health Technologies customers about their experiences with the company.

"In order to receive the award you have to have [a score of] four to five consistently," explained Kukes.

Customers are asked to rate the company one to five, one being the worst and five being the best, when it comes to their direct contact with the company in three different sectors: mobile diagnostic imaging services, rentals and diagnostic imaging equipment service. DMS Health Technologies received the award for three out of their five sectors.

Customer service is a core value for DMS Health Technologies, said Kukes.

"In today's economy, everything seems to be about price, but we can't be about price," she said. "It's more about the value you bring to customers. To us, customer service is a big piece of that."

DMS Health Technologies was one out of 25 companies to win the award. Omega provides survey services to about 200 clients.

"You can't put words in the mouths of your customers," says Bill Bradley, director of marketing for Omega.

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